Repair and Warranty Policy

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Repaired & Warranty
All products produced by TAILYN are covered by a limited warranty clause.
During the warranty period, as agreed with our customers, any product defects that are the result of ‘normal use’ can be shipped back and repaired.

RMA Process
Online RMA Application Form
TAILYN offers a limited warranty to our customers for any products produced at TAILYN.
1.Product Quality Issue
Product Quality Issue found at customer site
2.On-line RMA Application
Customer fills in the “Online RMA Request Form.”* if the number of itemized products exceeds 10 pcs, please download and fillin the form and send a email to service@tailyn.com.tw and your sales representative at TAILYN*
3.TAILYN Provides RMA Number
Upon Receipt of your request, TAILYN will respond to you by email with a RMA number. (The RMA number is valid for 30 days)
4.Customer ships back the product
Upon receipt of the RMA number, please properly package the products and ship the products back to TAILYN. Please be sure to include the following information on the outer box.
1. RMA Number
2. Shipping Address:
Tailyn Technologies Inc.
No. 10 Rong-An Road, Luzhu District, Taoyuan City, 33852, Taiwan R.O.C
Attention: RMA department
5.TAILYN Evaluation and Repair
Upon receipt of the product, TAILYN will evaluate and repair the product. For products that are Out-Of-Warranty (OOW), before repair TAILYN will provide a quotation for the repair services and upon receipt of customer PO, TAILYN will proceed with the repair process.
6.TAILYN Ships Back Product
Limited Warranty Statement
※All returned units to the manufacturer for repair, including WARRANTY REPAIR and OUT-OF-WARRANTY REPAIR, must follow the Limited Warranty Statement listed below:
WARRANTY REPAIRS
  1. TAILYN’s responsibility under this warranty shall be limited to repairing the components that are defective in workmanship and material received by the customer during the warranty period.
  2. TAILYN is only responsible for conducting the above repairs at TAILYN’s service facility in Taoyuan, Taiwan. At their own expense, the “Purchaser” is responsible for the shipment of the RMA products, in its original package or package with an equal degree of protection, back to TAILYN’s service facility.
  3. This Limited Warranty does not extend to any product that has been damaged or rendered defective (a) as a result of accident, misuse or abuse, (b) by operation outside the usage parameters; (c) by modification of the product without TAILYN’s authorization; and (d) as a result of missing labels and parts.
  4. Upon receipt of the product if TAILYN determines that the returned product is “No Trouble Found” (NTF) or is damaged by the improper use of the products as stated in the specifications of the Limited Warranty, the customer shall compensate TAILYN for all costs incurred in relation to the handling, transportation, and/or repair of the product.
OUT-OF-WARRANTY REPAIRS
  1. The customer is responsible for all costs to repair products which are out-of-warranty, or have damage not covered by the warranty, including but not limited to all shipping costs, duties, and repair costs.If repair charges will be incurred, TAILYN will send a pro forma invoice listing all charges, and will wait for Customer approval before performing the repairs.
  2. TAILYN reserves to right to refuse repair of products that has been that has been damaged or rendered defective (a) as a result of accident, misuse or abuse, (b) by operation outside the usage parameters; (c) by modification of the product without TAILYN’s authorization; and (d) as a result of missing labels and parts.
  3. Customers will be charged a small fee for scrapping or sending back OWW products which are unable to be repaired.
  4. For repaired OOW products, TAILYN will offer an extended 90 day warranty from the product shipdate.
Item Parts P/N Serial Number Reason for Return In-Warranty (Y/N)
1
2
3
4
5
6
7
8
9
10
  • Was this an out of box failure? If not, when did the failure occur.
  • How many units exhibited this issue?
  • What environment was the product used in?
  • Temperature and Humidity?
If you have any questions or concerns regarding the RMA, pls. contact the service dept. via e-mail to service@tailyn.com.tw or call 886-3-322-2201x2008 / 2002.
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RMA number {{rmanumber}} Shipment Tracking Number {{tracking}}
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Name {{applicant}} Date {{date}}
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Item Parts P/N Serial Number Reason for Return In-Warranty (Y/N)
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9 {{pn9}} {{sn9}} {{reason9}} {{inw9}}
10 {{pn10}} {{sn10}} {{reason10}} {{inw10}}
Was this an out of box failure? If not, when did the failure occur.
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How many units exhibited this issue?
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What environment was the product used in?
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Temperature and Humidity?
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